Terms of Service

Welcome to Mulaqat. These Terms of Service ("Terms") govern your access to and use of the Mulaqat mobile application (the "App") and all related services (collectively, the "Service"), which are provided by BitBridge LLC ("we," "us," or "our").

By creating an account, accessing, or using our Service, you are entering into a legally binding agreement with us and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.

1. Eligibility

To create an account and use Mulaqat, you must meet the following requirements:

• You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is older).
• You must be a member of the Ismaili community.
• You must not be prohibited by law from using our Service.
• You must not have been previously banned from our Service.

By using the Service, you represent and warrant that you have the right, authority, and capacity to enter into this agreement and to abide by all of its terms and conditions.

2. Your Account

• Account Creation: You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
• Account Security: You are responsible for safeguarding your password and any other credentials used to access your account. You are solely responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorized use or security breach.
• One Account: You agree to create and maintain only one unique account. The Service is for personal use only.
• Authentic Profile Photos: You must use real, recent photos of yourself. You may not use:
  • Photos of other people (including celebrities, models, or friends)
  • AI-generated, digitally altered, or heavily filtered images that misrepresent your appearance
  • Photos of children, even if they are your own children
  • Group photos where you cannot be clearly identified
  • Photos that are excessively old or no longer represent your current appearance
  • Cartoon images, drawings, or illustrations as your primary profile photo
• Authentic Identity: You must represent yourself truthfully. You may not create fake profiles, catfish, or misrepresent your age, relationship status, location, or other material facts about yourself.

3. Community Guidelines and User Conduct

You are solely responsible for your conduct and any data, text, information, graphics, photos, profiles, and links ("User Content") that you submit, post, and display on the Service. You agree to act responsibly and respectfully.

Zero Tolerance Policy: Mulaqat has zero tolerance for objectionable content or abusive behavior. We are committed to maintaining a safe, respectful community for all users. Any violation of our community guidelines may result in immediate account suspension or termination.

You agree that you will not:

• Post User Content that is illegal, defamatory, obscene, pornographic, abusive, harassing, threatening, discriminatory, hateful, or otherwise objectionable.
• Use the Service to bully, "stalk," intimidate, assault, harass, or defame any person.
• Post any content that infringes upon any third party's rights, including intellectual property rights, privacy rights, or rights of publicity.
• Use the Service for any commercial purpose, including advertising or solicitation, promoting businesses, or recruiting for multi-level marketing schemes.
• Impersonate any person or entity or post photos of another person without their explicit permission.
• Use AI-generated images or heavily manipulated photos that misrepresent your actual appearance.
• Create or submit unwanted email, comments, likes, or other forms of harassing communications ("spam").
• Solicit login credentials, money, or other items of value from another user, including requests for financial assistance, investment opportunities, or "sugar daddy/sugar baby" arrangements.
• Post private or confidential information of any person without their explicit consent.
• Use the Service for any illegal or unauthorized purpose, including but not limited to fraud, money laundering, or terrorism.
• Upload, transmit, or distribute any malware, viruses, or other harmful code, or interfere with, disrupt, or degrade the operation or security of the Service.
• Scrape, crawl, spider, or use bots or other automated means to access the Service without our prior written consent, or attempt to reverse engineer, decompile, or otherwise derive the source code of any part of the Service except to the extent permitted by law.
• Post content depicting or facilitating violence, weapons, or dangerous activities.
• Create multiple accounts, "catfish" others, or engage in deceptive practices.
• Share photos or videos that depict minors, nudity, sexual content, or intimate images without consent ("revenge porn").
• Promote or engage in prostitution, escort services, or any form of commercial sexual services.
• Use the Service primarily to direct users to external websites, apps, or services.
• Engage in "ghosting" after in-person meetings that creates safety concerns, or behavior that would constitute harassment if discovered.

User Safety Tools: All users have the ability to report and block abusive users. We review all reports and take appropriate action, which may include warnings, temporary suspensions, or permanent bans. By using the Service, you acknowledge that you must agree to these Terms and understand our zero tolerance policy for objectionable content and abusive behavior.

We reserve the right, but have no obligation, to monitor and remove any User Content and terminate accounts that we determine, in our sole discretion, violate these Terms.

3.1 Photo and Content Authenticity Requirements

To maintain trust and authenticity in our community:

• Real Photos Only: All profile photos must be genuine photographs of you. AI-generated images, deepfakes, or heavily filtered images that significantly alter your appearance are prohibited.
• Recent Photos: Photos should accurately represent your current appearance. Using photos that are more than 2-3 years old or that no longer represent how you look may result in account suspension.
• You Must Own Rights: You must have the legal right to use any photos you upload. Using copyrighted images, professional photos without permission, or images of other people is strictly prohibited.
• No Children: Photos depicting children (including your own) are not allowed on your profile for safety and privacy reasons.
• Appropriate Content: Photos must be appropriate for a general audience. No nudity, sexually suggestive content, or images promoting illegal activities.
• Verification: We reserve the right to request photo verification at any time to confirm your identity and ensure profile authenticity.
• Consequences: Violation of these photo requirements may result in immediate removal of photos, temporary account suspension, or permanent ban depending on the severity and frequency of violations.

3.2 Scams and Financial Safety

Protect yourself and others from scams:

• Never send money or share financial information with anyone you meet on Mulaqat, regardless of their story or claimed emergency.
• Be extremely cautious of anyone who quickly professes strong feelings, makes romantic promises, or attempts to move conversations off the platform immediately.
• Report any user who asks for money, financial assistance, gift cards, cryptocurrency, or investment opportunities.
• We will never ask you to send money or purchase gift cards for any reason.
• Romance scams are common on dating platforms. If something feels suspicious, trust your instincts and report it.

3.3 Meeting in Person - Safety Guidelines

IMPORTANT: Mulaqat does not conduct criminal background checks or verify the identity of users. You are solely responsible for your safety when interacting with other users, both online and offline.

If you choose to meet someone in person, follow these safety guidelines:

• Meet in Public: Always meet in a public place with other people around for your first several meetings.
• Tell Someone: Inform a friend or family member of your plans, including where you're going, who you're meeting, and when you expect to return.
• Stay Sober: Keep your wits about you. Don't accept drinks from strangers or leave your drink unattended.
• Provide Your Own Transportation: Drive yourself or arrange your own transportation to and from the meeting. Do not get into a vehicle with someone you just met.
• Guard Personal Information: Don't share your home address, workplace details, or other sensitive personal information until you've established trust over time.
• Trust Your Instincts: If something feels wrong or uncomfortable, leave immediately. Your safety is more important than being polite.
• Video Chat First: Consider having video conversations before meeting in person to verify the person matches their photos.
• Stay on the Platform: Keep communications within the app initially. Be wary of anyone who insists on moving to personal phone numbers or other platforms immediately.

Mulaqat is not liable for any harm, injury, or damages that may occur from in-person meetings arranged through the Service. You use the Service and meet other users entirely at your own risk.

4. Premium Subscriptions and In-App Purchases

4.1 Subscription Details

Mulaqat offers an optional premium subscription service ("Mulaqat Premium") with enhanced features. The subscription details are as follows:

• Subscription Name: Mulaqat Premium
• Subscription Length: Monthly (30 days)
• Price: $12.99 USD per month (or equivalent in your local currency)
• Price Per Day: Approximately $0.43 USD per day
• Auto-Renewal: This is an auto-renewable subscription that automatically renews each month unless cancelled

4.2 Payment and Billing

Payment will be charged to your Apple ID account (App Store) or Google Play account at confirmation of purchase. Your subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period at the rate of your selected plan.

4.3 Managing and Cancelling Subscriptions

You can manage and cancel your subscriptions by going to your account settings on the App Store (iOS) or Google Play Store (Android) after purchase. Subscriptions may be managed by you and auto-renewal may be turned off by going to your Account Settings after purchase.

For iOS users: Settings → [Your Name] → Subscriptions → Mulaqat Premium
For Android users: Google Play Store → Menu → Subscriptions → Mulaqat Premium

Cancellation takes effect at the end of the current billing cycle. No refunds will be provided for any unused portion of a subscription period.

4.4 Free Trial (If Applicable)

If we offer a free trial period, you will be charged the subscription price once the trial period ends unless you cancel before the trial period expires. You may cancel at any time during the trial period without being charged.

4.5 Changes to Subscription Pricing

We reserve the right to change our subscription pricing. Any price changes will be communicated to you in advance and will take effect at the start of the next subscription period following the date of the price change. If you do not agree to the price change, you may cancel your subscription before the new price takes effect.

4.6 Refund Policy

All purchases are final and non-refundable, except as required by law. If you believe you were incorrectly charged, please contact Apple Support or Google Play Support depending on your platform, or contact us at info@thebitbridge.com.

4.7 Apple's Standard EULA

For iOS users, in addition to these Terms of Service, your use of the App is also governed by Apple's Licensed Application End User License Agreement (EULA), which can be found at: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

5. License

5.1 License to Use the Service

Mulaqat grants you a personal, worldwide, royalty-free, non-assignable, non-exclusive, revocable, and non-sublicensable license to access and use the Service for its intended purpose. This license is for your personal, non-commercial use only.

5.2 License You Grant to Mulaqat

You retain ownership of your User Content. By creating an account or submitting User Content, you grant Mulaqat a worldwide, royalty-free, transferable, sublicensable license to host, store, use, copy, display, reproduce, adapt, edit, publish, modify, create derivative works from, and distribute your User Content for the limited purpose of operating, developing, providing, promoting, and improving the Service and researching and developing new ones. You represent and warrant that you have all rights necessary to grant this license.

This license lasts only for as long as your User Content is available on the Service and ends when you delete the User Content or delete your account, except: (a) for a reasonable period needed to remove the content from backups and systems; (b) where retention is required to comply with law or resolve disputes; or (c) where your User Content has been shared with others and they have not deleted it.

6. AI-Powered Features

Mulaqat provides optional features powered by artificial intelligence ("AI Features"). By using these features, you understand and agree that:

• Suggestions Only: The output from AI Features are suggestions. You are solely responsible for the final content you choose to use.
• No Guarantee of Accuracy: AI-generated content may not always be accurate, appropriate, or complete. You should not rely on its factual accuracy.
• Data Usage: Your use of AI Features is subject to our Privacy Policy, which details how we handle data sent to third-party AI services (for example, Google services used to power AI features), including data minimization and sanitization measures.
• Usage Limits: We may impose daily or other usage limits on these features at our sole discretion.

7. International Use and Data Transfers

Our Service is available for use in the United States, Canada, India, and Pakistan. If you access the Service from a location outside of these countries, you are responsible for compliance with local laws. You consent to have your data transferred to and processed in the United States or other locations where our servers may be located, as described in our Privacy Policy.

8. Termination

You can terminate your account at any time by using the "Delete Account" feature within the app. This action will permanently delete your account and data in accordance with our data retention policy.

We may, in our sole discretion, terminate or suspend your account at any time without notice if we believe you have violated these Terms. Upon termination, all licenses and rights granted to you in these Terms will immediately cease.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MULAQAT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

MULAQAT DOES NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. WE ARE NOT RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER. YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS.

MULAQAT DOES NOT CONDUCT CRIMINAL BACKGROUND CHECKS OR VERIFY THE IDENTITY OF USERS, THOUGH WE MAY TAKE STEPS TO PROMOTE SAFETY AND INVESTIGATE REPORTED VIOLATIONS. EXERCISE CAUTION WHEN INTERACTING WITH OTHERS, ESPECIALLY IF YOU DECIDE TO COMMUNICATE OUTSIDE THE APP OR MEET IN PERSON.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL MULAQAT, ITS AFFILIATES, EMPLOYEES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, PUNITIVE, OR ENHANCED DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (II) THE CONDUCT OR CONTENT OF OTHER USERS OR THIRD PARTIES ON, THROUGH, OR FOLLOWING USE OF THE SERVICE; OR (III) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT, EVEN IF MULAQAT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL MULAQAT'S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICE EXCEED THE GREATER OF THE AMOUNT PAID, IF ANY, BY YOU TO MULAQAT FOR THE SERVICE WHILE YOU HAVE AN ACCOUNT, OR $50 USD.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE EXCLUSIONS AND LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU.

11. Indemnification

You agree, to the extent permitted under applicable law, to indemnify, defend, and hold harmless Mulaqat, our affiliates, and their and our respective officers, directors, agents, and employees from and against any and all complaints, demands, claims, damages, losses, costs, liabilities, and expenses, including attorney's fees, due to, arising out of, or relating in any way to your access to or use of the Service, your User Content, or your breach of these Terms.

12. Governing Law

These Terms shall be governed by the laws of the State of California, USA, without regard to its conflict of law principles. This choice of law is provided for consistency and does not deprive you of any mandatory consumer protections in your country of residence.

13. Dispute Resolution, Arbitration, and Class Action Waiver

The exclusive means of resolving any dispute or claim arising out of or relating to these Terms or the Service shall be BINDING ARBITRATION administered by the American Arbitration Association under its Consumer Arbitration Rules. The one exception to the exclusivity of arbitration is that you have the right to bring an individual claim against Mulaqat in a small-claims court of competent jurisdiction.

YOU AND MULAQAT WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE PROCEEDING.

You may opt out of this arbitration agreement. If you do so, neither you nor Mulaqat can require the other to participate in an arbitration proceeding. To opt out, you must notify us in writing within 30 days of the date that you first become subject to this arbitration provision. Your written notification may be emailed to info@thebitbridge.com (subject line: "Arbitration Opt-Out") or mailed to our business address listed in the Contact Us section.

14. General Provisions

• Entire Agreement: These Terms, along with the Privacy Policy, constitute the entire agreement between you and Mulaqat regarding the use of the Service.
• Severability: If any provision of these Terms is held invalid, the remainder of the Terms shall continue in full force and effect.
• No Waiver: Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
• Assignment: You may not assign any of your rights or delegate your obligations under these Terms without our prior written consent. Mulaqat may assign its rights and obligations without condition.
• Service Changes: We may change, suspend, or discontinue any part of the Service at any time, with or without notice, provided that such changes do not materially violate these Terms.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide notice of any material changes by posting the new Terms in the App, sending a push notification, or by other means. Your continued use of the Service after any change constitutes your acceptance of the new Terms.

16. Copyright Complaints (DMCA)

We respect the intellectual property rights of others and expect users to do the same. In accordance with the Digital Millennium Copyright Act (17 U.S.C. §512), we will respond to properly formatted notices of alleged infringement and may terminate accounts of repeat infringers in appropriate circumstances.

15.1 DMCA Takedown Notices

To submit a notice, send a written communication that includes all of the following:

• A physical or electronic signature of the person authorized to act on behalf of the owner of the copyrighted work.
• Identification of the copyrighted work claimed to have been infringed, or a representative list if multiple works are covered.
• Identification of the material that is claimed to be infringing, and information reasonably sufficient to permit us to locate the material (e.g., profile link, screenshot, or description).
• Your contact information, including name, mailing address, telephone number, and email address.
• A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notice is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on the owner's behalf.

Send DMCA notices to: info@thebitbridge.com (subject: "DMCA Takedown Notice") or to our Designated Agent at the mailing address below.

15.2 Counter-Notification

If you believe your content was removed in error, you may submit a counter-notification that includes:

• Your physical or electronic signature.
• Identification of the content that has been removed or to which access has been disabled and the location where the content appeared before it was removed or access disabled.
• A statement under penalty of perjury that you have a good faith belief that the content was removed or disabled as a result of mistake or misidentification.
• Your name, mailing address, telephone number, and email address, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or San Francisco County, California, if outside the United States), and that you will accept service of process from the person who provided the original DMCA notice or their agent.

Please note: We may forward your notice or counter-notice to the user who posted the content. Submitting a false notice may result in legal liability.

Designated Agent (Mailing Address):
BitBridge LLC — DMCA Agent
123 Example Street, Suite 100
San Francisco, CA 94105
USA

17. Contact Us

If you have any questions about these Terms, please contact us:

• Email: info@thebitbridge.com
• App Support: Through the app's support section
• Address: 123 Example Street, Suite 100, San Francisco, CA 94105, USA